Shipping policy

Last Updated: August 11, 2026

At Hillover, we aim to deliver your fashion orders safely and on time. Please read the following Shipping Policy to understand our delivery process, timelines and shipping terms.

1. Delivery Time

We aim to deliver orders within 7 business days from the date of order confirmation.

Delivery times may vary depending on the delivery location, courier availability, weather conditions, public holidays and other circumstances beyond our reasonable control.

The estimated delivery timeline is:

Order Confirmation → Processing → Shipping → Delivery within approximately 7 business days

Please note that the delivery time is an estimated timeframe and not a guaranteed delivery date.

2. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Processing may take additional time during:

  • Sales and promotional periods
  • Holidays
  • Weekends
  • High-demand periods
  • Unforeseen operational circumstances

Once your order has been shipped, you may receive shipping or tracking information where available.

3. Shipping Address

Orders will be delivered to the address provided by the customer during checkout.

Customers are responsible for ensuring that the following information is accurate:

  • Full name
  • Complete delivery address
  • PIN code
  • Phone number
  • Other information required for successful delivery

Hillover will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the order, delivery location, promotional offers or other applicable conditions.

5. Delivery Attempts

Our courier or delivery partner may make multiple delivery attempts if the customer is unavailable.

Customers should ensure that someone is available to receive the order at the provided delivery address.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, the package may be returned to Hillover.

Additional charges may apply for re-shipping, where applicable.

6. Tracking

Where tracking is available, customers may receive tracking details through the contact information provided during checkout.

Tracking information may take some time to become active after the order has been handed over to the courier.

7. Delayed Deliveries

Although we aim to deliver orders within 7 business days, delays may occasionally occur because of circumstances beyond our control, including:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Courier delays
  • Public holidays
  • Strikes
  • Government restrictions
  • Address-related issues
  • High order volumes
  • Technical or logistical issues

Hillover will make reasonable efforts to assist customers in resolving delivery-related issues.

8. Damaged or Open Packages

If you receive a package that appears damaged, tampered with or opened, please contact Hillover customer support as soon as possible.

Where appropriate, customers may be requested to provide photographs, videos or other information regarding the condition of the package and product.

This information may be required to investigate the issue with our courier or logistics partner.

9. Incorrect or Missing Items

If you receive an incorrect, missing or different product from what you ordered, please contact us promptly after delivery.

Please provide your order details and any requested photographs or videos so that we can investigate and provide an appropriate resolution in accordance with our Return and Refund Policy.

10. Undelivered or Returned Shipments

If a shipment is returned to Hillover because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other customer-related reasons, we may contact you regarding re-delivery.

Any additional shipping costs for re-delivery may be the responsibility of the customer, where applicable.

11. Delivery Locations

Hillover currently ships orders to serviceable locations supported by our delivery partners.

Availability of delivery may depend on the PIN code and courier coverage.

If your location is not serviceable, we may be unable to fulfil the order to that address.

12. Contact Us

If you have questions regarding your order or delivery, please contact us:

Hillover

Email: support@hillover.com
Phone: 9745282883

Address:
Ground Floor, 1/641-A, 1/641-B,
Valluvambram, Half Valluvambram,
Malappuram, Kerala
PIN Code: 673642

Website: https://hillover.com/

Important Note

By placing an order on Hillover, you acknowledge that the estimated delivery period is up to 7 business days, subject to courier availability and circumstances beyond Hillover's reasonable control.