Refund policy

At Hillover, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return subject to the terms and conditions outlined below.

1. Return Period

Customers may request a return within 4 days from the date of purchase.

Return requests submitted after 4 days from the purchase date may not be accepted.

Important: The 4-day return period is calculated from the date of purchase, not from the date the product is delivered.

2. Return Eligibility

To be eligible for a return, the product must:

Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Be returned with the original packaging, where applicable.
Not have been washed, altered, damaged or otherwise misused.
Be accompanied by valid order details or proof of purchase.

Hillover reserves the right to reject a return if the product does not meet these conditions.

3. Non-Returnable Products

Certain products may not be eligible for return or refund, including products that:

Have been worn or used.
Have been washed.
Have been altered or modified.
Are damaged due to customer use.
Have missing or removed tags.
Are returned without the original packaging where applicable.
Are returned after the 4-day return period.
Are specifically marked as non-returnable or final-sale products.

4. How to Request a Return

To request a return, contact our customer support team within 4 days from the date of purchase.

Please provide:

Order number
Customer name
Phone number
Product details
Reason for return
Photographs or videos, if requested

Email: support@hillover.com
Phone: +91 97452 82883

Our team will review your request and provide further instructions if the return is eligible.

5. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Hillover will review the request and may request additional information, photographs or videos to verify the condition of the product.

Once the return is approved, we will provide instructions regarding the return process.

6. Return Shipping

Depending on the reason for the return, return shipping charges may be applicable.

If the return is due to a wrong, defective or damaged product received from Hillover, we may arrange or cover the applicable return shipping cost, subject to verification.

For returns due to personal preference, change of mind, incorrect size selection or other customer-related reasons, the customer may be responsible for applicable return shipping charges.

7. Refunds

Once the returned product is received and inspected, Hillover will determine whether the product qualifies for a refund.

If the return is approved, the applicable refund will be processed through the original payment method where possible.

Refund processing times may vary depending on the payment provider, bank or financial institution.

8. Refund Processing Time

After the returned product has been received and approved, refunds will generally be initiated within a reasonable processing period.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway or other payment service provider.

Hillover is not responsible for delays caused by banks or third-party payment providers.

9. Partial or Rejected Refunds

A refund may be reduced or rejected if the returned product:

Shows signs of use or wear.
Has been washed.
Has been damaged after delivery.
Has missing tags or packaging.
Has been altered.
Does not match the product originally purchased.
Is returned after the permitted return period.

10. Exchanges

Product exchanges are subject to product availability and Hillover's approval.

If the requested replacement size, colour or product is unavailable, Hillover may offer an alternative resolution, including a refund where applicable.

11. Damaged or Defective Products

If you receive a product that is damaged or appears to have a manufacturing defect, please contact us as soon as possible.

We may request photographs or videos of the product and packaging to verify the issue.

After verification, Hillover may provide an appropriate resolution, which may include replacement, exchange or refund, subject to the circumstances.

12. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us promptly with your order number and photographs or videos of the received product.

After verification, Hillover will provide an appropriate resolution.

13. Cancellation

Order cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

If an eligible cancellation is approved after payment, the applicable refund will be processed through the original payment method where possible.

14. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refund arrangements may require additional information from the customer, such as valid bank account or payment details.

Any applicable refund will be processed only after the return has been received and approved.

15. Refunds for Promotional Orders

Products purchased using promotional offers, discount codes or special campaigns may be subject to additional return or refund conditions stated during the promotion.

Where applicable, the promotional terms will take precedence.